1. Introduction
Mercury Airyy Mobility ("Company", "We", "Our", "Us") operates a mobile application that provides electric scooter rental services across India.
Registered Office:
160/4, Bholaram Ustad Marg, Indrapuri Colony, Bhanwar Kuwa, Indore, Madhya Pradesh - 452001
By using our application, you agree to the collection and use of information in accordance with this Privacy Policy and the Information Technology Act, 2000 and applicable Indian laws.
2. Information We Collect
A. Personal Information
- Full Name
- Mobile Number
- Email Address
- Date of Birth
- Residential Address
B. Mandatory KYC Information
To protect company assets and ensure rider safety, we require:
- Aadhaar Verification via DigiLocker
- Valid Driving License
- Selfie/Face verification
- Government ID details
Important: We do NOT store raw Aadhaar numbers. Verification is done securely through DigiLocker APIs.
C. Location Information
We collect real-time GPS location data:
- During active ride sessions
- For theft prevention
- For vehicle tracking and recovery
- For safety monitoring
Background location is only active during rental period.
D. Payment Information
All payments are processed through secure third-party payment gateways.
We do NOT store card, UPI, or banking credentials on our servers.
3. Purpose of Data Collection
We use data to:
- Verify identity
- Approve rentals
- Prevent fraud
- Track vehicles
- Process payments
- Handle refunds
- Improve services
- Comply with legal obligations
4. Data Sharing
We may share limited data with:
- DigiLocker (for Aadhaar verification)
- Payment gateway partners
- Insurance providers
- Law enforcement authorities (if legally required)
We do NOT sell user data.
5. Data Security
We implement:
- SSL encryption
- Secure cloud storage
- Role-based access control
- Encrypted API communication
6. Data Retention
User data is retained:
- During active account period
- As required under Indian law
Users may request deletion by contacting: support@mercuryairyymobility.com
7. User Rights
Users may:
- Access personal data
- Correct inaccurate information
- Request account deletion
- Withdraw consent (subject to legal obligations)
8. Grievance Officer (India Compliance)
