1. Is Aadhaar mandatory?
Yes. Aadhaar verification via DigiLocker is mandatory for asset safety and rider verification.
2. Do you store Aadhaar number?
No. We verify through DigiLocker and do not store full Aadhaar data. Only verification status is recorded.
3. Is helmet provided?
Yes, helmets are provided with every rental. Please contact your local hub for availability.
4. Can I extend my rental period?
Yes, you can extend your rental period subject to vehicle availability. Request extensions through the app or contact support.
5. What if the battery drains?
Contact support immediately at 9826977757. Our team will assist you with battery swap or roadside assistance.
6. How long does refund take?
Refunds are processed within 3-7 working days automatically to your original payment method.
7. What documents are required?
- Aadhaar via DigiLocker
- Valid Driving License
- Selfie for face verification
8. Can my account be suspended?
Yes, accounts can be suspended for policy violations, fraudulent activity, fake KYC, or payment disputes.
